At Garden Decor Style, we want you to be completely satisfied with your outdoor living and garden decor purchases. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Please note: Due to hygiene reasons, we cannot accept returns on bathroom products (faucets, decor), cleaning supplies, or any opened electrical/lighting items (indoor/outdoor lighting, ceiling fans). All fireplace and heating products must be returned in their original, unopened packaging.

Our Return Policy

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Order number or receipt required
  • Return Shipping: Customer responsibility (except for defective items)

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number] Dear Garden Decor Style Team, I would like to request a return for the following item(s) from order #[Your Order Number]: Product Name: [Product Name] SKU/Item Number: [If available] Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] [If exchange desired:] I would like to exchange this for: [Product Name/SKU] [Provide details if different color/size needed] Please advise next steps for completing this return. Thank you, [Your Full Name] [Your Contact Number] [Your Email Address]

Step 2: Wait for Approval

We’ll respond within 2 business days with:

  • Return authorization number
  • Return shipping address
  • Special instructions if needed

Step 3: Package and Ship Your Return

Please include:

  • Original packaging with all accessories
  • Copy of your order confirmation
  • Return authorization number clearly visible

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (credit card/PayPal)
  • Exchanges: New item shipped within 3 business days after return is received

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange a free return shipping label if needed
  4. Choose between replacement (subject to availability) or full refund

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued minus original shipping charges
  • Processing may take additional 3-5 business days

Garden Decor Style Tip: Before returning patio furniture or large garden decor items, please ensure you have the original protective packaging. We recommend taking photos of your packed item for reference.

For any questions about our returns policy, please contact our friendly customer service team at [email protected] or call us during business hours.

Happy gardening!

The Garden Decor Style Team