Welcome to Garden Decor Style’s FAQ page! We’ve compiled answers to the most common questions about our outdoor living products, shipping policies, and more. Can’t find what you’re looking for? Contact our friendly customer service team at [email protected].

About Our Products

What types of outdoor products do you offer?
We specialize in high-quality outdoor living essentials including garden decor, patio furniture, outdoor lighting, deck building materials, and outdoor recreation items. Our carefully curated collections help you create beautiful, functional outdoor spaces.
Are your products weather-resistant?
Yes! We select materials specifically designed for outdoor use, such as weather-resistant wicker, powder-coated metals, and UV-protected fabrics. Each product description includes specific care instructions to help maintain your items through changing seasons.
Do you offer matching sets for outdoor spaces?
Absolutely! We offer complete patio furniture sets, coordinated lighting collections, and complementary garden decor to help you create a cohesive outdoor design. Look for “Complete Set” options in our product listings.

Ordering & Account Information

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save favorites, and receive exclusive offers. We never share your information with third parties.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

Where do you ship?
We ship worldwide (excluding some Asian and remote regions). During checkout, simply enter your address to confirm delivery availability to your location.
What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
Larger items may require additional delivery time.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. For international orders, tracking may update less frequently during customs processing.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date of delivery. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, refunds process within 3-5 business days. The timing depends on your financial institution. Exchanges are subject to product availability.

Customer Support

How do I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is Garden Decor Style located?
Our headquarters is at 4618 Ash Avenue, St. Louis, US 63101, but we ship globally from multiple distribution centers for faster delivery.

Still have questions? Our team is happy to help! Email us at [email protected] or explore our collections to start creating your perfect outdoor space today.